The Look Club is committed to protecting your personal information and handling it responsibly and transparently.
This Privacy Policy explains how your personal data is collected, used, stored and protected when you visit our website, make an enquiry, book an appointment, purchase products, or use any of our beauty, aesthetics, hair or salon services.
The Look Club acts as the data controller for the information collected through this website and our services.
If you have any questions about this policy or how your information is handled, please contact us using the details below:
Email: hello@thelookclub.co.uk
Postal Address: 47 Queen St, Great Harwood, Blackburn BB6 7QP
The Look Club has a process in place for handling data protection complaints and requests. Details can be found in Section 10 of this policy.
We may collect, store and process the following information:
Name
Email address
Telephone number
Postal address (where relevant)
Date of birth (where relevant)
Information provided during enquiries and consultations
Appointment and booking information
Treatment history
Preferences relating to products and services
Information relevant to the safe delivery of treatments where voluntarily provided
IP address
Browser type
Device information
Website usage data
Preferences relating to email, SMS and marketing communications
Information provided when entering promotions, competitions or requesting offers
We collect information when you:
Complete a contact form
Book an appointment
Purchase products or services
Join a waiting list
Subscribe to receive updates, promotions or offers
Contact us by email, phone or social media
Browse this website
Some information may also be collected automatically through cookies and website analytics tools.
We use your information to:
Respond to enquiries
Manage bookings and appointments
Deliver salon, beauty, aesthetics and hair services
Process payments
Maintain treatment records
Communicate appointment reminders and updates
Improve our website and services
Meet legal, insurance and regulatory obligations
Send marketing communications where consent has been provided
We will only use your information where we have a lawful basis to do so.
We process personal data under one or more of the following legal bases:
Consent
Contractual necessity
Legitimate interests
Legal obligations
Where sensitive personal information is provided in relation to treatments, consultations or health-related matters, this will only be processed where appropriate safeguards and lawful grounds apply.
Your information will never be sold to third parties.
Information may be shared with trusted service providers where necessary to operate the business, including:
Website hosting providers
Email and SMS marketing platforms
Appointment booking systems
Payment processors
Professional advisers including accountants, insurers and legal advisers
Regulatory or legal authorities where required by law
All third parties are required to keep your information secure and confidential.
Appropriate technical and organisational measures are in place to protect your personal information.
Access to personal data is restricted to those who have a legitimate reason to access it, and information is stored securely.
Personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, including legal, insurance, tax and regulatory requirements.
Enquiry information may be retained for up to 12 months where services are not taken up.
Customer and treatment records may be retained for longer where required by law, insurance providers or professional standards.
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request a copy of your information
Withdraw consent where applicable
If you wish to exercise any of these rights, please contact us using the details provided in this policy.
If you have concerns about how your personal information has been collected, used, stored or handled, we encourage you to contact us directly so we can investigate and resolve the matter.
Data protection complaints should be submitted to:
Email: hello@thelookclub.co.uk
Responsible Person: Charlotte Ridge, Owner
Upon receiving a complaint, we will:
Acknowledge receipt of your complaint within 30 days
Investigate the matter without undue delay
Keep you informed where appropriate during the investigation
Provide you with the outcome of our investigation and any action taken
We are committed to handling all data protection concerns fairly, transparently and in accordance with applicable data protection legislation.
If you remain dissatisfied following our response, you may have the right to escalate your complaint to the Information Commissioner’s Office (ICO).
Further information can be found on the ICO website: https://ico.org.uk
This website may use cookies and analytics tools to improve user experience and understand how visitors use the site.
You can control cookies through your browser settings and cookie preferences.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.
The latest version will always be available on this website.
Last Updated: June 2026
